• Handle incoming customer calls and provide effective solutions to inquiries.
• Maintain a high level of customer satisfaction through quality service.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team members to address customer needs and improve service.
• Participate in training sessions to enhance product knowledge and skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–1 year of experience in a customer service or call center role
• Skills and Competencies: Proficient in English, strong customer service abilities, and technical skills
• Qualities and Traits: Excellent people skills, organizational abilities, and adaptability
• Responsibilities and Duties: Ability to manage multiple tasks efficiently and maintain professionalism
• Working Conditions: Office environment with shift work as required