Customer Service Operations Specialist

Toobit

Negotiable
Remote1-3 Yrs ExpEdu not requiredFull-time
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Remote Details

Open CountryWorldwide

Language RequirementsEnglish

Job Description

Benefits

  • Perks Benefits

    Pay in Crypto

Key Responsibilities:

  • Knowledge Base Management & Localization: Own the maintenance, updating, and expansion of the intelligent robot's multilingual knowledge base. Create, optimize, and localize Q&A content to improve the effectiveness and automation rate of the customer service department.
  • Content Strategy & UX Optimization: Identify operational needs within customer service and develop/execute interaction scripts. Continuously refine the robot's dialogue to enhance user experience and satisfaction across various service scenarios.
  • Process Design & Optimization: Participate in the development and streamlining of customer service knowledge structures and workflows. Tailor conversational content to specific user scenarios to boost interaction quality.
  • Rapid Response & Iteration: Quickly respond to emerging issues or changes, implementing timely updates to front-end user guidance and interaction flows.
  • Performance Analysis & Reporting: Regularly monitor key customer service performance metrics. Analyze data to identify root causes of issues, formulate targeted optimization recommendations, and report findings and suggestions to management.


Qualifications & Requirements:

  • Bachelor's degree or higher.
  • Minimum of 1 year of experience in a customer service role.
  • Excellent written and verbal communication skills in Persian (primary requirement for content localization). English or other language skills are a plus.
  • Hands-on experience with industry standard customer service platforms (e.g., Intercom, Zendesk, Live Agent). Operational experience with these systems is highly preferred.
  • Strong analytical skills with a proven ability to identify and solve problems through data analysis.
  • Excellent communication and interpersonal skills, with the ability to adapt quickly to changing priorities.


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Molly Yip

HRToobit

Reply 0 Times Today

Posted on 08 January 2026

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