We are hiring a skilled IT Helpdesk Specialist to join our support team in Quezon City. As part of the IT Service Desk, you will be the first line of support for end-users, providing technical assistance, troubleshooting hardware/software issues, and ensuring timely issue resolution. You will work in a dynamic, service-oriented environment, supporting either local or international clients.

Key Responsibilities:

• Provide first-level technical support via phone, email, or ticketing system
• Troubleshoot issues related to operating systems, applications, networks, and user accounts
• Use tools such as ServiceNow and Active Directory for logging incidents and managing user access
• Escalate unresolved issues to higher-level support or relevant departments
• Document and update support cases, ensuring accurate and timely reporting
• Maintain high levels of customer satisfaction through effective communication and service delivery
• Follow standard procedures for issue resolution and contribute to knowledge base documentation

• Minimum 1 year of experience in IT Service Desk or IT Support
• Experience supporting local or international accounts
• Hands-on experience with ServiceNow and/or Active Directory
• Strong analytical and troubleshooting skills
• Excellent English communication skills (verbal & written)
• Willing to work on evening/night shifts
• Amenable to work on-site in Quezon City