Japanese Bilingual Customer Success Manager | Cyber Security Solutions | Taguig
Sutherland Philippines
Job Description
- Encourage customers to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
- Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
- Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
- Develop customer relationships, by building trust and ensuring the customer’s needs are met
- Align customers with the enablement resources to drive adoption
- At least 1 year direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
- Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
- Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
- Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
- Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
- Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
- Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences
Irene Nuguid
LeadSutherland Philippines
Active within three days
Working Location
12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines
Posted on 07 March 2025
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