• Handle incoming calls from customers and provide high-quality service.
• Resolve customer queries and issues efficiently and professionally.
• Maintain accurate records of customer interactions in the database.
• Work collaboratively with team members to meet departmental goals.
• Provide feedback on processes and suggest improvements.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level, no prior experience required
• Skills and Competencies: Strong customer service and interpersonal skills
• Skills and Competencies: Effective problem-solving abilities
• Skills and Competencies: Technical proficiency with call center software
• Qualities and Traits: Excellent organizational skills and attention to detail